Free Worldwide Shipping
Free Worldwide Shipping

Pet Soft Plush Creative 3D Carp Fish

10 reviews
100% of buyers enjoyed this product! 10581 orders
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Cat playing with 3D fish toy

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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of CeriaPets (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://ceriapets.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

10 reviews
100% of buyers enjoyed this product!
5 stars
(10)
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Buyer
Review
verifed buyer
19 Jul 2019 00:49

Thank you very much, super toy, our lisa immediately rushed to play with it, i recommend

verifed buyer
18 Jul 2019 14:47

Sobaken is ecstatic sewn neatly. There's lightning. Grass inside is available.

verifed buyer
18 Jul 2019 04:36

Very cool fish, but my cat coconut is old, he is 13 years old. Sniffing the toy, he creaked. That meant play, olya, with that fish. But there are no desperate situations. Coconut has a brother, british cat banana. And we decided to give him a gift. He got two fish at once. Lucky. Even as a pillow useful. He licked this fish, sniffed it, took it on his tooth. Then he climbed out and lay on her to rest. Purchase satisfied. The track was not tracked, but came within a month. I recommend.

verifed buyer
25 Apr 2019 09:27

super cool cat toy i hope my cats like it delivery toke 28 days

verifed buyer
17 Apr 2019 04:40

The goods came in a month and a half-normal. Did not measure, a little less than a cat. The cat itself does not play with fish, but if he throw that interest is. Two small fish for the game, and the patient for the elbows, so that there was where to lean.

verifed buyer
6 Apr 2019 11:32

The order took 39 days to ukraine. The goods are quality. The cat liked the fish. Seller recommend

verifed buyer
5 Apr 2019 06:21

The product came quickly, the quality is satisfied, but the cat is indifferent, most likely little mint, and so the goods are good, i recommend the store.

verifed buyer
5 Apr 2019 01:24

It looks exacly like on store photos. It has zipper so you can put more catnip inside.

verifed buyer
28 Mar 2019 21:26

Great item, thank you! I removed the stuffing because I thought it look dirty, but otherwise a great product with a great price.

verifed buyer
5 Mar 2019 02:19

Everything Is good

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